Lucky11 Terms and Conditions
1. Acceptance of Terms
By registering, logging in, depositing, playing, joining promotions, or using any service on the Lucky11 Platform, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you must stop using the Platform immediately.
2. Player Eligibility
By using Lucky11, you confirm and declare that:
You are at least twenty-one years old and above.
You are not a government official or employee directly connected with the operation of the government or any of its agencies.
You are not a member of the Armed Forces of the Philippines, including the Army, Navy, Air Force, or the Philippine National Police.
You are not included in PAGCOR’s National Database of Restricted Persons.
You are not a Gaming Employment License holder.
You are not registered as a self-excluded player.
You are legally allowed to participate in online gaming activities under applicable laws and regulations.
Lucky11 reserves the right to suspend, restrict, or close any account found to be ineligible to play.
3. Account Registration
To use the Platform, you must create an account and provide accurate, complete, and updated information.
You agree that all information provided during registration and verification must be true, correct, and authentic. This may include your full name, date of birth, contact details, address, nationality, source of income, and valid government-issued identification.
Each player is allowed to maintain only one account on Lucky11. Creating multiple accounts, using false information, or allowing another person to use your account is strictly prohibited.
You are responsible for keeping your username, password, and account credentials secure. Any transaction made through your account shall be considered valid and authorized by you.
4. KYC and Verification
Lucky11 may require players to complete Know Your Customer verification before withdrawal, during account review, or whenever necessary for security and compliance purposes.
Players may be asked to provide valid identification, a selfie holding the ID, proof of ownership of payment account, or other supporting documents.
Failure to complete verification may result in delayed withdrawal, account restriction, suspension, or other necessary action.
Submitting fake, edited, misleading, or fraudulent documents is strictly prohibited. If fraudulent verification is found, Lucky11 reserves the right to cancel bonuses, void winnings, freeze balances, suspend the account, or permanently close the account.
5. Deposits and Withdrawals
Players may deposit funds through the available payment channels shown on the Platform.
All deposits and withdrawals must be made using payment accounts owned by the registered account holder. The name on the payment or withdrawal account must match the registered player’s verified identity.
Using another person’s wallet, bank account, or payment channel may result in failed transactions, delayed processing, account review, suspension, or rejection of withdrawal.
Lucky11 does not guarantee real-time posting of deposits or withdrawals, as processing may depend on payment providers, banks, e-wallets, system maintenance, network delays, or third-party service issues.
Players are responsible for ensuring that their payment details are complete, correct, active, and valid.
6. Bonuses and Promotions
All bonuses, cashback, free credits, tournaments, rebates, missions, or other promotional rewards are subject to their specific promotion rules.
Lucky11 reserves the right to cancel, deduct, revoke, or refuse any bonus or winnings obtained through abuse, fraud, multiple accounts, abnormal betting behavior, arbitrage, system exploitation, or violation of promotion rules.
Promotional abuse may include, but is not limited to, creating multiple accounts, using related accounts, claiming bonuses repeatedly, using fake information, or attempting to obtain unfair advantage from any promotion.
If abuse is confirmed, Lucky11 may withhold withdrawals, deduct bonuses and related winnings, restrict the account, or disqualify the player from current and future promotions.
7. Game Play and Platform Use
Players may access available games on the Platform using supported devices.
All bets placed through a player’s account are considered valid once accepted by the system. If a player is disconnected after placing a bet, the result shall be determined based on the official game provider’s records.
Any system malfunction, technical error, abnormal result, or provider issue may void affected bets and plays, subject to review.
Players are prohibited from using bots, scripts, automation tools, unauthorized software, system manipulation, reverse engineering, or any method intended to disrupt or exploit the Platform.
8. Account Suspension or Termination
Lucky11 reserves the right to suspend, restrict, or terminate an account at its discretion if the player is found or suspected to have violated these Terms, promotion rules, security requirements, PAGCOR-related restrictions, AML requirements, or applicable laws.
An account may be suspended or terminated due to:
Multiple account usage
Fake or inconsistent information
Fraudulent KYC submission
Promotion abuse
Arbitrage or abnormal betting activity
Use of third-party payment accounts
Suspicious transactions
Bot or automated activity
Underage or restricted player status
Violation of platform rules
Failure to complete verification
If an account is found to be ineligible or in violation of the rules, Lucky11 may forfeit bonuses, winnings, or balances in accordance with applicable regulations and platform policies.
9. Dispute Resolution
In case of any dispute, Lucky11’s official system records, transaction logs, game provider records, payment records, and account history shall be used as the primary basis for review.
Lucky11 will conduct reasonable investigation based on available records. The final decision shall be made according to the Platform’s rules, provider records, and applicable regulatory requirements.
10. Responsible Gaming
Lucky11 supports responsible gaming and encourages players to play responsibly.
Players who feel they may have gambling-related concerns may contact customer support or use available responsible gaming and self-exclusion resources.
For self-exclusion, players may refer to PAGCOR’s Online Self-Exclusion Application:
For more information about responsible gaming, players may visit:
https://www.pagcor.ph/regulatory/responsible-gaming.php
11. Data Protection and Privacy
By using Lucky11, you agree that your personal information may be collected, processed, stored, and used for account registration, identity verification, transaction processing, fraud prevention, security review, customer support, marketing communication, and regulatory compliance.
Lucky11 will handle personal data in accordance with applicable data privacy laws and the Platform’s Privacy Policy.
12. Intellectual Property
All content, logos, graphics, designs, text, software, images, promotions, and materials on the Platform belong to Lucky11 or its authorized partners.
Players may not copy, reproduce, modify, distribute, or use any Platform content without written permission.
13. Limitation of Liability
Lucky11 shall not be liable for losses caused by player error, incorrect payment information, third-party payment delays, network issues, system maintenance, force majeure events, provider downtime, or circumstances beyond the Platform’s reasonable control.
Players are responsible for their own account activities, payment details, gaming decisions, and compliance with these Terms.
14. Changes to Terms
Lucky11 may update these Terms and Conditions from time to time.
Any updated version will be posted on the Platform. Continued use of the Platform after changes are posted means that the player accepts the updated Terms.
15. Communications
Lucky11 may contact players through website notifications, live chat, SMS, phone calls, email, social media, or other official communication channels for account matters, promotions, announcements, verification, security, or customer support.
16. Player Declaration and Consent
By registering and using Lucky11, you declare that:
You are 21 years old or above.
You are not a restricted or prohibited player.
All information you provided is true and correct.
You agree to complete verification when required.
You agree to follow all platform rules, promotion rules, and applicable laws.
You understand that using another person’s payment account may result in account restriction, delayed withdrawal, or further investigation.
You understand that violation of these Terms may lead to cancellation of bonuses, deduction of winnings, suspension, or permanent closure of your account.
17. Contact Information
For questions, concerns, verification, account issues, deposits, withdrawals, or complaints, you may contact Lucky11 Customer Support through the official live chat or customer service channels available on the Platform.
