Lucky11 Privacy Policy
1. Information We Collect
We may collect the following information:
- Full name
- Date of birth
- Contact number
- Email address
- Address
- Nationality
- Source of income
- Valid ID
- Selfie or photo holding ID
- Payment account details
- Deposit and withdrawal records
- Game activity and betting history
- Device information, IP address, and login records
- Customer service conversations
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity and age
- Process deposits and withdrawals
- Provide gaming services
- Check suspicious or abnormal activity
- Prevent fraud, multiple accounts, and bonus abuse
- Provide customer support
- Send platform updates and promotions
- Comply with legal, regulatory, and security requirements
3. Data Sharing
We may share necessary information with:
- Payment providers
- Game providers
- Verification providers
- Customer support tools
- IT and security service providers
- Government or regulatory authorities when required by law
We do not sell your personal information.
4. Data Security
Lucky11 uses reasonable security measures to protect your personal data.
However, no online system is completely secure, so players must also protect their own account, password, and payment information.
5. Data Retention
We keep your personal data only as long as needed for account services, transactions, security checks, legal requirements, dispute handling, and regulatory compliance.
6. Your Rights
You may request to access, correct, update, or delete your personal information, subject to verification and legal retention requirements.
For privacy-related concerns, please contact Lucky11 Customer Support through the official platform channels.
Lucky11 Cookies Policy
Lucky11 uses cookies to improve your experience on our Platform.
Cookies are small files stored on your device when you visit our website.
1. Why We Use Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Protect your account
- Prevent fraud
- Analyze website usage
- Improve promotions and user experience
2. Types of Cookies
We may use:
- Essential cookies for login, security, and basic website functions
- Performance cookies to understand how users use the Platform
- Functionality cookies to remember your settings and preferences
- Security cookies to detect suspicious activity
- Marketing cookies to improve promotions and ads
3. Cookie Control
You can disable or delete cookies through your browser settings.
Please note that some features, such as login, payment, or game access, may not work properly if cookies are disabled.
